Location
Dhaka, Bangladesh
Remote operations model
Get In Touch
We're here to help with your enterprise platform and DevOps requirements. Reach out to discuss how TechNerds can support your infrastructure operations.
Business Hours
Sunday - Thursday: 9:00 AM - 6:00 PM
24×7 critical escalation available
Typical Engagement Process
- Initial Consultation: We discuss your requirements, challenges, and infrastructure landscape
- Technical Assessment: We review your current setup and identify areas where we can add value
- Proposal & SLA: We provide a detailed proposal with scope, SLA commitments, and pricing
- Onboarding: Phased onboarding with knowledge transfer and documentation
- Ongoing Support: 9×5 active support with 24×7 critical escalation
Send Us a Message
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Frequently Asked Questions
Common questions about working with TechNerds
We offer flexible engagement models including managed platform support (9×5 active + 24×7 escalation), advisory services, and project-based implementations. Most clients start with a specific platform or tooling need and expand as we demonstrate value.
Yes, we work remotely with clients globally. Our team is experienced in remote operations and can align with your timezone for critical support windows. We have successfully supported clients in Asia, Middle East, and other regions.
We work with enterprises across all industries including technology, e-commerce, finance, healthcare, manufacturing, and more. Our experience spans organizations of all sizes—from startups to Fortune 500 companies—delivering production-grade solutions with operational excellence and security-first approaches.
For critical production-impacting issues, we provide 24×7 escalation with initial response within 30 minutes. During business hours (9×5), our active support team responds to non-critical issues within 2-4 hours. SLA details are customized based on your requirements.
Yes, knowledge transfer is a core part of our service. We provide comprehensive documentation, runbooks, and training sessions to ensure your team can effectively work with the platforms we support. We believe in empowering your team, not creating dependency.
For managed support services, we typically recommend a minimum 6-month engagement to ensure proper onboarding and value delivery. For advisory or project-based work, engagements can be shorter and scoped to specific deliverables.